diff --git a/docs/faq.html b/docs/faq.html new file mode 100644 index 000000000..495f8e958 --- /dev/null +++ b/docs/faq.html @@ -0,0 +1,132 @@ + + + + + +FAQ — Edge + + + + +
+
+ Edge + +
+ +
+ +

Frequently asked questions

+

Last updated: October 28, 2026

+ +

Getting started

+ +

How do I install Edge?

+

On iPhone, join the TestFlight beta. + On Android, download the APK from + the latest release. + One app works with WHOOP 4.0, 5.0 and MG.

+ +

How do I update?

+

On iPhone, the TestFlight app installs new builds (you get an email when one is ready). + If automatic updates are off, open TestFlight and tap Update. + On Android, open the newer APK and it installs over the old one, keeping your data.

+ +

Will my TestFlight access expire?

+

Each TestFlight build lasts 90 days. New builds are published before that, and your + access carries over to them.

+ +

Android says the app was blocked by Play Protect

+

Play Protect warns about apps installed from outside the Play Store that ask for + sensitive permissions. Edge's optional feature that buzzes the band for phone + notifications needs notification access, which triggers the warning. The APK on + the releases page is the one built from this repository's source.

+ +

How can I check a build is the real one?

+

Releases are built by GitHub Actions from the tagged source and published on the + releases page, which lists a + checksum for each file. Only install builds from there or from the TestFlight link above.

+ +

Pairing and syncing

+ +

My band won't pair, or it says connected but no data arrives

+
    +
  1. Forget the band in Edge and in your phone's Bluetooth settings.
  2. +
  3. Take the band off your wrist and wait for the green light to go off.
  4. +
  5. Tap the top of the band firmly until it flashes blue (pairing mode).
  6. +
  7. Pair again from Edge.
  8. +
+

If it keeps happening, send a report from Profile → Settings → Report an issue + so the logs reach us.

+ +

Can I use the official WHOOP app at the same time?

+

Don't. The band sends its data to one app at a time, so two apps compete for it. + The official app can also install firmware updates on the band; Edge is tested on the + firmware your band has now, so keep the band away from it.

+ +

Does Edge need to stay open?

+

No. Edge keeps syncing in the background. If you force-close it, it catches up the + next time it opens, which can take a few minutes after a long gap.

+ +

Scores

+ +

Why don't I have a recovery score yet?

+

Edge learns your personal baseline from its own measurements, which takes about + 14 nights of wear. Until then, recovery stays empty instead of showing a number it + can't stand behind.

+ +

I imported my WHOOP history. Why do I still have to wait 14 nights?

+

Your WHOOP history is imported and shows up in your history and trends. But those + numbers were calculated by WHOOP's own methods, which measure HRV and resting heart + rate differently. Using them as your baseline would compare every new night from Edge + against a different method and skew your scores, so the baseline comes from Edge's own + nights.

+ +

Your data

+ +

Can I import my WHOOP or NOOP data?

+

Yes, from Profile → Export and backup → Import a file. + A WHOOP data export brings in your daily recovery, sleep and strain. A NOOP export + brings in its recorded sensor data, which Edge then scores itself.

+ +

I'm getting a new phone. How do I keep my data?

+

Everything lives on your phone, so deleting the app deletes your data. Before you + switch, go to Profile → Export and backup and export the database or an + encrypted backup, move the file to the new phone, import it there with + Import a file, then pair your band again. The backup holds your data but not + your profile or settings, so enter those again on the new phone.

+ +

Does my data leave my phone?

+

Your health data stays on your phone unless you choose to send it, for example to + Apple Health or Health Connect, an AI coach you set up, or an issue report. Two other + things can leave it: anonymous crash reports, only while Settings → Crash + reports is on, and barcodes you scan in the food log, which are looked up on + Open Food Facts (turn that off with Settings → Look barcodes up online). + Neither includes your health data. The privacy policy has the + detail.

+ +
+ + +
+ + diff --git a/docs/index.html b/docs/index.html index 1dd8e7991..e197d7bc0 100644 --- a/docs/index.html +++ b/docs/index.html @@ -34,6 +34,7 @@ Edge @@ -247,6 +248,7 @@

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